FAQ

How much does your service cost?
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Hibachi On Call service costs $50 per person, but you need to spend at least $500 per party. This price includes all fees except for gratuity and travel cost. It's recommended to give a 20% tip. We only accept cash as a form of payment and payment is due on the day of the event. If other payment method is needed, the bill will need to be paid off 72 hours prior.

What if you don't have 10 people?
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We have to meet $500 minimum per party. However, you will still get what you paid for, so you can have 10 people worth of food.
What time will the chef arrive?
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The chef will arrive approximately 10 minutes prior to reservation time. Our set up process is seamless and only takes a few minutes.
Do you set up tables and chairs?
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No we do not! We provide the chef, grill, food, sake and the best part ENTERTAINMENT! Customers will provide utensils and table set ups. For more information on set ups please check out our Instagram @hibachi_oncall to see how other customers set up!

Do you cook inside homes?
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Hibachi On Call team is trained in indoor and outdoor cooking and ensures your food is perfect. Relax and enjoy your meal on the terrace, balcony, or under an awning, in your dining room or any room in your house. When cooking indoor, please make sure you have smoke detector battery removed and sprinkler covered if there is.
Do you cook with nuts or sesame products?
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No, our food does not contain any nuts or sesame products. Please notify the booking agent of any other food allergy a customer may have.
Can you accommodate Gluten Free?
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Yes we have serviced many gluten free customers. We ask that you bring your favorite gluten free soy sauce and teriyaki sauce for the chef to cook your portion separate!
What if someone does not eat meat?
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We can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. We will supplement their dishes with additional food such as extra veggies, salad, and noodles.

Can the customer provide their own proteins?
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Due to insurance and pricing requirements, we do not cook any outside protein or food at this time.
How can I make a reservation?
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All of our bookings are currently done through our website - www.hibachioncall.com. If you are going to be 30+ guests, please book two reservations for the same date and time, so we can send two chefs. There are no extra fees for an additional chef.

What is your cancellation policy?
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48 hours notice for all cancellations and rescheduled parties or guest will be charged a fee of $200.00. If it rains, customer is required to provide some type of covering for the chef to cook under so they can stay dry. We can cook under tents, and patios. Customer is responsible for canceling due to inclement weather within 48 hours of your party.